Operational Excellence Manager

Company description With the mission of reinventing real estate making it transparent, instant and exciting, Spotahome was founded in March 2014. It is the first platform designed for direct booking of accommodation of 30 days or more, taking away one of the biggest headaches for people planning to move abroad and making finding a new home secure, transparent, fast and easy. Spotahome operates in 7 different countries and 10 cities across the EMEA region, with a headcount of 300 people from over 30 different nationalities. What You'll Do You will be in charge of leading Belgium's (for now: Brussel's) operations to success, maximising the completion of bookings on the Spotahome marketplace in your region. Lead a team of smart and passionate people towards operational excellence. Set operational strategy with your team and oversee results-driven execution. You are responsible for the productivity and effectiveness of Booking Agents and Homecheckers. You will be responsible for the health of the local marketplace, including funnel conversion optimization and the maximisation of the supply utilisation. Entrepreneurial ownership: own the planning, execution and scaling of marketplace operations-related projects Optimize Efficiency: Proactively identify opportunities to drive operational efficiency Product Improvement: actively search for new features which could improve our tenant and property partners' experience and collaborate with the Product team to assess the viability of the features Process Design and Improvement: you will design and improve processes to deliver an ever improving experience to our tenant and landlords partners Work cross-functionally: collaborate with our Central Operations teams to optimise processes and help scale our cities through developing and sharing of best practices. Test, Test More & Scale: We're looking for someone curious and passionate about solving problems. Experimenting and finding unique solutions is in our DNA. What You'll Need 5+ years experience in operations, strategy, consulting or similar 2+ years managerial experience with proven coaching and development skills of your team members Stellar problem solving skills: you easily identify the root cause of a problem and methodologically find the best way to solve it Data driven decision-making mentality and sound business judgment through strong analytical thinking and experimentation Innovative mindset focused on doing things better, faster, more efficiently Ability to take initiative in a constantly-changing work environment Startup (all-hands-on-deck) approach, willingness to be "in the trenches" Ability to adapt with humility and resilience SQL knowledge necessary Dutch language required