Customer Care Representative
Opdracht ID: 33386
Budget: € 100 tot € 500
Geplaatst: 06-04-2023
Reacties: 0
Locatie: Zele, België
Laatst gewijzigd: 13-07-2023
Status: Gesloten
Dear Freelancer,
We are looking for a Customer Care Temp to provide support to the Customer Care department for a period of 6 months due to temporarily increased work volumes following a new ERP implementation.
Your responsibilities:
o Order Management
o Liaise with customers regarding back-order status.
o Making follow-up queries with customers regarding pro-forma invoices pending.
o Sales support & Customer Success Management:
o Monitoring website (Q20 and CRC websites) queries and redirecting to the relevant departments and personnel.
o Updating customers' details on the customer database
o After Sales:
o Customer claims: taking note of customer claim details and return requests, initiating the resolution of these claims/cases internally, issuing required documents like return paperwork, credit notes/price corrections, proof of delivery, and customers complaints.
o Ad-hoc (Office Admin):
o Staff daily and weekly attendance records monitoring.
o Assisting Customer Care Representative (Charlene) with pending filing.
o Monitoring stock levels of marketing materials
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