Application Assistance Analyst

Functieomschrijving Application reporting Development of operational indicators application Application weather Flash update Calculation of the OLA and SLA of applications Incident management Correction and/or piloting and follow-up of actions in response to incidents Drafting & procedures update procedures and troubleshooting Patches & scalable management Functional and technical impact analysis, evaluation of requests for assistance, evolutionary or corrective Evaluation of the specifications & framing studies Analysis-evaluation or assistance in the drafting of the detailed functional Specifications Monitoring (verification of support tickets by stakeholders, planning, completion) Check the validity of the encryption provided by TMA and or editor. Validate figurings Achievement of POC Application configurations Contact and coordination with the trades Documents or updating the documentation for the different activities and/or flow Running script in Oracle databases Development on the Meridian application requiring Programming knowledge: VBScript, c#, object, T - SQL and PL/SQL programming Basic knowledge of Windows, MSSQL, Oracle and IIS infrastructure Application recipes Accompaniment to writing the recipe specifications & testing scenarios Application recipes: after delivery TMA / editor/internal client (Patch, upgrade) and before revenue business Assistance during the occupation (UAT) recipe Helps put into production or production implementation Assistance to users Responses to requests for user application support Climbing support in TMA requests and or editor Responses to support requests regarding benefits DSI (off application). Assistance in the conduct of change Functional administration Maintenance of the repository of clearances RC Relationship with the DSI of the branch with the project management of the tool Setting up the repository the RC branch-specific business Application document management Control of functional & technical documentation on all of the perimeter Update the records of the TMA cockpit and or editor Cockpit of the update of the documents of the operation: file of Technical Architecture, operating folder and folder of Installation Update of fitness support files Update the product Service offerings Coordination operation Makes server applications, in fact monitoring receives them and follows the proper functioning Installation or operating facilities Coordination of the delivery of the applications in qualifying Initiation and monitoring of Integration and Production updates in coordination with the trade Participation in committees of change Makes packaging applications, in fact monitoring, testing the packages, follows the deployment Checks or attends as an expert, according to the demands on infrastructure, software cohabitation or architecture aspects Functie-eisen Application type editor ETDM: GIDEON and OPIDIS (Mclaren software publisher), MERIDIAN (Publisher Xxarmanixxbooty), AUTOCAD (Autodesk editor) GOL: AQM (Publisher Avanteam), DOCUMENTUM (EMC editor) Application type "made way", specific to client ETDM: OPERGRAPH (graphic) PROJECT: ICAPS HSE: ochre BUYING: EHT, Enterprise Portal Tools & softwares used at client's environment: OM & GA: TMA (support evolutionary and corrective) applications management tool ITSM: requests and incident management tool TOAD reporting (Oracle) Packaging SCCM Reporting: Crystal Reports, SSRS Scripting on server: scheduled tasks Citrix: Virtualization sessions LDAP / Active Directory. Scripting on server: scheduled tasks Citrix: Virtualization sessions LDAP / Active Directory. Candidate should have knowledge of French for verbal communication. For documentation / drafting purpose, he / she should also possess knowledge of English and Dutch Required level of expertise (Read, write & speak): English & French: Excellent Dutch: Good Arbeidsvoorwaarden Startdatum: half september Verwachte einddatum: na twee maanden Optie op verlenging: ja Inzet: 40 uur per week Standplaats: Brussel Aantal posities: 1 Sluitingsdatum vacature Interesse? Dan ontvangen we graag de volgende gegevens: Meest recente cv, in word formaat, in het Nederlands Goede motivatie, gericht op de aanvraag, waarin duidelijk naar voren komt, dat aan de gestelde eisen kan worden voldaan Beschikbaarheid Vakantieplannen Tariefindicatie Op deze vacature kun je reageren tot 12 augustus 2015 om 15.00 uur Locatie Brussel Contactpersoon Afdeling Resource Management T: (070) 4482 060 E: [email protected]