Ronny

Ronny Q Haim? - Senior Executive with a proven track record of operations, customer service, and vendor management. Extensive experience designing and implementing contact & shared service center outsourcing and WorkForce Management strategies. He has shown expertise in delivering stellar Customer Experience, achieving operational excellence, and managing corporate cultural change. He held progressively increasing roles at Groupon, culminating as the VP of Global Operations, successfully implementing highly transformational customer service strategies, including vendor diversification, outsourcing, and day-to-day performance management teams. Prior roles include Webhelp (intelligent, data-led customer service BPO), Schiphol Airport, and DHL. Ronny holds an MBA from the University of Hertfordshire and lives in Amsterdam. Current roles: Ronny Haime works as an Advisor to the Board at Adaptive AI LLC: Boutique consulting firm with services to enhance sales, marketing, and operations outcomes with artificial intelligence (AI) expertise and technical depth to deliver profitable business growth. Additionally, he is the Founding Member of the outsourcing community platform BPOsolutions.info. Its mission is to: Expand businesses by connecting excellence in outsourcing globally. BPOsolutions.info connects you to the leading global experts, state-of-the-art technology, and curated cutting-edge solutions to deliver the bespoke and best result to ignite your business. Volunteering/Charities: Giving back to the communities and support them to thrive, Ronny contributes to communities and shape them to be sustainable, by being a member of the (Advisory) Boards of the organizations below: Advocate at Emerging Europe: Tech Emerging Europe Advocates, led by Emerging Europe, is part of Global Tech Advocates (GTA), the world's only global tech community. Its members include 12,000 tech leaders from Silicon Valley to Europe, Asia, and Australia/New Zealand. Programming Board Member at StartOut: StartOut's mission is to increase the number, diversity, and impact of LGBTQ+ entrepreneurs and amplify their stories to drive the community's economic empowerment. I am a member of the Programming Board VC Funding. Board Member at Planet Romeo Foundation: PlanetRomeo Foundation is an independent, registered non-profit established in 2009 to contribute to the fight for equal rights and opportunities for LGBTI (lesbian, gay, bisexual, transgender and intersex) people. With ROMEO BV's support, the company behind PLANETROMEO, the Foundation is uniquely placed to draw strength from one of the largest online platforms.