Lars Migerode
Interim Customer Service & Operations Manager | CX Director
Over Lars
Freelance CS & Operations Director | Interim Operations Leader
I am an experienced freelance Operations & Customer Service Director who helps organizations translate operational strategy into tangible, floor-level results. Pragmatic, analytical, and hands-on, I specialize in resolving complex operational bottlenecks, restructuring frontline delivery, and driving sustainable business value.
Where I add immediate value:
Interim Leadership & Turnarounds: Leading teams through peak volumes, backlogs, and transitions while establishing a culture of accountability and transparency.
Process Harmonization & Post-Merger Integration: Unifying fragmented regional workflows, eliminating redundancies, and standardizing service delivery.
Customer Operations & Scaling: Building and scaling multilingual contact center hubs, establishing root-cause quality frameworks (CSAT >95%, FCR), and deploying modern support tooling (e.g., Zendesk).
Vendor & BPO Governance: Managing nearshore/offshore BPO partners, enforcing strict SLA/KPI delivery, and optimizing operational run-rate costs.
Track record across diverse industries: Over the past 15+ years, I have steered operations...
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