Christophe

*A very diversified and talented Management professional with almost 2 decades of Customer Service expertise and acumen, predominantly within Call Centres, Customer Support, Sales and Technical . Strongly focused on training, mentoring and motivating strong and educated customer service professionals. Experienced with resource planning, strategies, employee recruitment, supervision and training, Key Performance Indicators (KPI's), products and services knowledge, Quality, Data governance, and Business Intelligence. Very accomplished at developing cross training initiatives with proven resulting in lower attrition rates and turnover, improving accuracy of forecasting and planning, and increasing productivity. * International Paymaster