Onsite IT Support Engineer

A global life sciences company is seeking a Freelance IT Support Engineer to provide on-site end-user support across two key locations in the Netherlands. This is a long-term role offering stability and hands-on IT exposure in a professional environment. Location & Work Pattern: at Boxmeer site Contract & Schedule: Duration: Until June 2026 (with potential backfill) Type: Freelance contract, full-time (FTE) Service window: Local Business Hours (LBH) Key Responsibilities: Deliver first- and second-level IT support to end-users Troubleshoot hardware, software, and network issues efficiently Install, configure, and maintain desktops, laptops, printers, and peripherals Manage user accounts and permissions via Active Directory Support Windows OS, Microsoft Office Suite, and other business applications Document incidents, solutions, and maintain knowledge base Collaborate with remote IT teams for escalations Ensure compliance with IT policies, security standards, and internal procedures Candidate Profile: Proven experience in IT support, helpdesk, or similar role Solid technical knowledge of Windows OS, Office Suite, and basic networking Hands-on experience with ticketing/ITSM systems Strong problem-solving, communication, and interpersonal skills Fluency in Dutch (mandatory) and English; Proactive, independent, and flexible professional