IT Support / 1st Line Engineer

We are seeking a Freelance 1st Line IT Support Engineer to act as the main point of contact for store teams, clients, and end users requiring technical assistance. This role requires a versatile professional with broad IT knowledge in a Microsoft-dominated environment. Key Responsibilities Serve as the first point of contact for IT issues across stores and client locations Troubleshoot hardware, software, networking, and system administration problems Support automation and scripting tasks to improve operational efficiency Coordinate with higher-level support teams and external vendors when necessary Document incidents, resolutions, and maintain knowledge base content Candidate Profile Strong technical expertise across system administration, networking, hardware, and scripting Experience in Microsoft-based IT environments Fluent in Dutch, French, and English Strong communication skills with a global mindset Able to work independently Contract Details Freelance, full-time (12 months with possible extension) Location: West Flanders, Belgium Start: ASAP preferred (October)