1st Line IT Support Engineer

? Location: Brussels, Belgium (2 days remote per week) ? Duration: 12+ months ? Sector: Energy / IT Support We are seeking a freelance 1st Line Junior Support Engineer to join an energy client in Brussels for a long-term assignment. This role offers a mix of on-site and remote work, providing an excellent opportunity to gain hands-on IT experience in a professional environment. Key Responsibilities: Serve as the first point of contact for IT-related issues, handling user queries via phone, email, and in-person support. Troubleshoot and resolve basic hardware and software problems to ensure smooth daily operations. Assist with physical IT tasks, including hardware setup and on-site support. Manage and prioritize tickets, escalating more complex issues to the appropriate teams. Support end-users while contributing to a collaborative IT team environment. Opportunity for professional growth into more advanced technical areas. Requirements: Minimum of 1 year of experience in a similar 1st line support role. Familiarity with the Microsoft ecosystem and basic troubleshooting methods. Experience providing both remote (phone/email) and on-site support. Strong teamwork, communication skills, and customer-oriented mindset. Fluent in English and Dutch.