1st Line IT Support Engineer

A client is seeking a Freelance 1st Line Service Desk Engineer to act as the primary technical contact for store teams, clients, and customers. This role supports a predominantly Microsoft environment and requires a versatile, global-minded professional. Key Responsibilities Serve as the first point of contact for IT issues and support requests Troubleshoot hardware, software, networking, and system administration problems Support scripting and automation tasks to improve service efficiency Coordinate with higher-level support and external vendors when needed Maintain documentation and provide guidance to end users Candidate Profile Broad technical knowledge across system administration, networking, hardware, and scripting Experience in Microsoft-based environments Fluent in Dutch, French, and English Strong communication and problem-solving skills Ability to work independently with a hybrid setup (1 day per week remote) Contract Details Freelance, full-time (12 months, with possible extension) Location: West Flanders, Belgium Start: ASAP preferred (October), notice period accommodated